The Return Policy
- We will refund %100 of the amount paid for the items that were returned within 30 days following the shipment date from WeddingBandDirect.
- The merchandise should be in the original condition that it was received. The returned item will be inspected to verify the condition of the item. Your refund will be processed within 7 days after we receive the item.
- Custom made rings can not be returned (Handmade rings and engraved rings are not considered custom made and therefore can be returned). Custom made pieces are the ones that are not offered on the website and were made according to customer’s specific instructions
- Altered, damaged, resized rings can not be returned
- You need to e-mail info@weddingbanddirect.com and obtain a Return Merchandise Authorization number. Once we receive the return request, we will respond within 48 hours and will send you the shipping instructions. We can not issue refunds for items sent without a Return Merchandise Authorization number.
- $20 shipping & handling fee will be deducted from the total.
- $20 will be deducted for engraved items.
- The customer is responsible for
shipping and insurance costs. The item should be fully insured for the full
invoice amount and shipped with a service that requires signature confirmation.
The Exchange Policy
- Exchanges receive 100% credit towards any future purchase
- The customer is responsible for additional shipping costs. The price difference between the returned item and the new one will be charged or credited to your account.
